Terms of service

Last updated October 13, 2026

These terms are an agreement between you and Ricky Cooks, Inc., which runs Front Rope (frontrope.com), guest list and door check-in software for venues. By creating an account or using the service, you agree to them. If you use Front Rope for a business, you agree on its behalf. "We" and "us" below means Ricky Cooks, Inc..

Accounts

• Venue owners and managers have accounts. Promoter accounts are free. Door staff use an event link and PIN instead of an account.
• You're responsible for who you add to your team, who you invite as a promoter, and who you give your door PIN to.
• Keep your login secure and tell us at support@frontrope.com if you think someone else has used it.

Plans, billing, and cancelling

• Plans are monthly subscriptions at the prices shown on our pricing page, billed in advance through Stripe. Taxes may apply.
• Upgrades take effect right away and you're charged the prorated difference. Downgrades take effect at your next renewal.
• You can cancel any time. Your plan stays active until the end of the period you paid for and then stops renewing. We don't refund partial months, except where the law requires it.
• Promoter access is a one-time charge per event, paid when you turn it on.
• If a payment fails, Stripe will retry it. If it still isn't paid, or your plan ends, you keep read access to past events and reports, but you can't create new events and door links for upcoming events pause. An event already under way is never cut off.
• Free or trial access can end on the date we give you. We'll email you before it does.

Your data

The guest lists, notes, and check-ins you put into Front Rope belong to you. We store and process them only to run the service for you, as described in our privacy policy. You're responsible for having the right to add the people on your lists and for any notices your guests are owed under the law where you operate.

Acceptable use

• Don't use Front Rope for anything unlawful, or to store information you aren't allowed to hold.
• Don't try to get into other venues' data, get around limits or security, or overload the service.
• Don't resell the service without our written permission.

The service

We work hard to keep Front Rope running, including on bad signal at the door, but we can't promise it will always be available or error free. We may change or improve features over time. If we make a change that significantly reduces what your plan includes, we'll tell you first.

Ending your account

You can stop using Front Rope at any time. Export your reports first. We may suspend or close an account that breaks these terms or isn't paid. To delete your account and data, email support@frontrope.com.

Liability

Front Rope is provided "as is". To the extent the law allows, we aren't liable for indirect or consequential losses, such as lost revenue on a night, and our total liability is limited to what you paid us in the 12 months before the claim.

Changes

We may update these terms. If a change is significant, we'll email account owners before it takes effect.

Contact

Questions about these terms: support@frontrope.com.