Privacy policy
Last updated October 13, 2026
This explains what Front Rope collects, why, and what you can do about it. Front Rope is run by Ricky Cooks, Inc.("we"). We collect only what we need to run guest lists and the door, and we never sell personal information or use it for advertising.
What we collect
- Account details: name, email, and password (stored hashed) for venue owners, managers, and promoters.
- Venue details: venue name, time zone, team members, hosts, and tags.
- Guest lists: guest names, party sizes, notes, tags, and check-in times that venues and promoters enter.
- Door phones: the name given to each phone, and a one-way scrambled form of its network address to stop PIN guessing.
- Billing: your plan and payment status. Card details go straight to Stripe; we never see or store card numbers.
- Activity: a log of check-ins and changes (who did what, when) so venues can review their nights.
How we use it
- To run the service: lists, the door, live reports, promoter portals, and the emails you ask for (invites and night summaries).
- To bill you and keep accounts secure.
- To answer support requests.
Guest information
Guest lists belong to the venue. We hold them on the venue's behalf and only to provide the service. If you're a guest and want your details changed or removed, contact the venue, or email us at support@frontrope.com and we'll pass it on and help.
Who we share it with
Only the companies that help us run Front Rope, each bound to protect it:
- Supabase (database and logins)
- Vercel (hosting)
- Stripe (payments)
- Resend (sending emails)
We may also disclose information if the law requires it.
Cookies
We use only the cookies needed to keep you logged in and to keep a door phone signed in to its event. No advertising or tracking cookies.
How long we keep it
We keep your data while your account is open so your past events and reports stay available. Door phone sign-ins are removed a day after they expire, and PIN attempt records after 30 days. When you close your account, we delete your data, except records we must keep for billing or legal reasons.
Security
Data is encrypted in transit, each venue's data is walled off from every other venue's at the database level, and door phones and promoters only ever see what they need.
Your choices
You can ask us to show you, correct, export, or delete your personal information by emailing support@frontrope.com.
Changes
If we change this policy in a significant way, we'll email account owners before it takes effect.
Contact
Privacy questions: support@frontrope.com.